Part of Integration process overview
Stage 3 - Assure
Ensure you have the correct level of safety, governance, and security for your integrated software with the NHS e-Referral Service.
- Submit the SCAL
- Assure your software solution
- Get approval to go live
3.1 Submit the SCAL
At this stage you should have working software that you have tested in our integration environment.
To facilitate assurance, the SCAL (Supplier Conformance Assessment List) must be submitted to the e-RS Solution Assurance (SA) team at [email protected].
Your SCAL submission will be reviewed by the SA team. They will aim to respond back to you within 5 working days.
3.2 Assure your software solution
3.21 Witness testing
Partners must undergo witness testing to validate conformance to requirements.
The individual steps in this phase include:
- Review the witness test pack.
- You will be required to execute the test cases provided in our test environment at least once and complete the witness test pack with your results. Where a test is not applicable, please provide justification.
- Submit the witness test pack to [email protected].
- The SA team will review your documentation and schedule a witness testing session.
- Following witness testing, email or verbal confirmation of tests that have passed or that require remedial action will be provided.
- Update to the SCAL may be required to reflect the testing activities.
3.22 Technical Conformance Certificate (TCC)
After successful completion of the SCAL process.
1. A TCC will be issued to you, via email. At this point, your solution is deemed fit to progress to a Live environment.
2. Please embed the TCC in the SCAL and return to [email protected].
This marks the end of the assurance process.
3.3 Get approval to go live
Upon issue of the TCC, a connection agreement will be issued by the Live Services Onboarding (LSOB) team. The connection agreement will contain the end user organisation policy, which must be accepted.
3.31 Application-restricted
If you're using the application-restricted access mode, follow these steps.
- Accept the connection agreement
- You will be issued guidance on how to do this via LSOB. This is a digitised process via the ServiceNow Customer Portal
- Read the End User Organisation responsibilities webpage
- Understand the process to change the senior responsible person or ODS code
- Review the initial connection approval form
- Complete the initial connection approval form and submit to LSOB at [email protected] including [email protected]
3.32 User-restricted
If you're using the user-restricted access mode, follow these steps.
- Accept the connection agreement
- You will be issued guidance on how to do this via LSOB. This is a digitised process via the ServiceNow Customer Portal
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Last edited: 22 August 2025 9:45 am