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Part of Integration process overview

Stage 3 - Assure

Current Chapter

Current chapter – Stage 3 - Assure


Ensure you have the correct level of safety, governance, and security for your integrated software with the NHS e-Referral Service.

What you need to do
  • Submit the SCAL
  • Assure your software solution
  • Get approval to go live

3.1 Submit the SCAL

At this stage you should have working software that you have tested in our integration environment.

To facilitate assurance, the SCAL (Supplier Conformance Assessment List) must be submitted to the e-RS Solution Assurance (SA) team at [email protected].

Your SCAL submission will be reviewed by the SA team. They will aim to respond back to you within 5 working days.


3.2 Assure your software solution

3.21 Witness testing

Partners must undergo witness testing to validate conformance to requirements.

The individual steps in this phase include:

  1. Review the witness test pack.
  2. You will be required to execute the test cases provided in our test environment at least once and complete the witness test pack with your results. Where a test is not applicable, please provide justification.
  3. Submit the witness test pack to [email protected].
  4. The SA team will review your documentation and schedule a witness testing session.
  5. Following witness testing, email or verbal confirmation of tests that have passed or that require remedial action will be provided.
  6. Update to the SCAL may be required to reflect the testing activities.

3.22 Technical Conformance Certificate (TCC)

After successful completion of the SCAL process.

1. A TCC will be issued to you, via email. At this point, your solution is deemed fit to progress to a Live environment.

2. Please embed the TCC in the SCAL and return to [email protected].

This marks the end of the assurance process.


3.3 Get approval to go live

Upon issue of the TCC, a connection agreement will be issued by the Live Services Onboarding (LSOB) team. The connection agreement will contain the end user organisation policy, which must be accepted.

3.31 Application-restricted

If you're using the application-restricted access mode, follow these steps.

Connection agreement
  • Accept the connection agreement
  • You will be issued guidance on how to do this via LSOB. This is a digitised process via the ServiceNow Customer Portal
Initial connection approval form

3.32 User-restricted

If you're using the user-restricted access mode, follow these steps.

Connection agreement
  • Accept the connection agreement
  • You will be issued guidance on how to do this via LSOB. This is a digitised process via the ServiceNow Customer Portal

Contact us

Get support on integrating with our API by checking out our developer community.

You can:

  • search and find answers to your query
  • post your own questions
  • join a community of professionals with similar objectives

Last edited: 22 August 2025 9:45 am