Tell us you want to integrate with the NHS App

Below shows the questions asked in the expression of interest form. The NHS App team use this form to gain a better understanding of your product.

If you want to integrate with the NHS App and you meet our eligibility criteria, submit an NHS App expression of interest form.

1. What is your company name? *

2. What is the name of your product(s) or service(s) that you would like to integrate with the NHS App? *

3. Please give an overview of your product. You can give a website link here is that supports the overview.*

4. Please provide a named contact for your company or department. *

5. Please provide their email address. *

6. Do you provide a product or service for patients registered at a GP Surgery in England? (Yes/No) *

7. Do you provide a product or service to patients who are receiving secondary care services in England? (Yes/No) *

8. Who are the users of your product or service? (for example general population, people with diabetes, post-operative patients) *

9. Currently how many patients are registered to use your product or service? *

10. How many of your registered patients are active users of your product or service? *

11. Is your product or service free to the patient at the point of delivery? This excludes any NHS-levied charges, such as prescription charges. (Yes/No) *

12. Do you have a public-facing Service Desk? (Yes/No) *

13. Select from the list below which services your product offers that you would like to integrate with the NHS App. Select all that apply: *

• Medical query: Ask your GP for medical advice
• Admin query: Ask your GP for test results, a doctor's letter, a sick note or referrals
• Messaging: Send a message to your GP
• Library: Access library of shared links, from GP to patient
• Appointments: View of provider appointments, adding an appointment to a patient's own health record
• Personal Health Records: Access to digital health records including care plans
• Health tracker: Ability for patients to add entries to health record and patient journal
• Medicines: Ability for patients to add medicines to health record
• Notifications and Messaging: Receive a notification and message from your GP
• Notifications and Messaging: Receive a notification and message about a secondary care appointment
• Receipts of Notifications and Messaging sent to patients: Notification has sent. Message read
• Patient Care Aggregator for booking secondary care appointments
• Other

14. Is your product or service commissioned by one or more NHS commissioning bodies in England (such as NHS England, an integrated care board, primary care network, healthcare provider or GP Surgery) or Local Authorities? (Yes/No) *

15. If 'Yes', please provide:

• The names of the commissioning bodies or local authorities that have commissioned your product or service
• How many of these eligible NHS organisations are currently connected to your service

16. Is your service up to date on the relevant NHS-recognised procurement frameworks listed below? Select all that apply: *

• GPIT Futures Framework
• Digital First Online Consultation and Video Consultation Framework (DFOCVC)
• Tech Innovation Framework
• Dynamic Purchasing System (DPS) framework
• G-Cloud
• Digital Services for integrated care
• We are not on any procurement framework
• We are in the process of applying for a framework - please provide details in next question
• Other

17. If you selected 'We are in the process of applying for a framework' please provide details.

18. Is your product or service NHS login integrated? *

• We have no plan to apply for NHS login
• We plan to but have not applied for NHS login yet
• We have applied for NHS login and are waiting for the integration process to start
• We are in the process of integrating with NHS login
• We have completed the integration with NHS login and the integration is live
• We have completed the integration with NHS login but the integration is currently disabled
• We have previously completed the integration but are now fully offboarded

19. If available, please provide your NHS login ClientID.

20. What type of application best describes your product / service? Please select all that apply: *

• Web application (If your product/service is stored on a remote server and is only accessed through a web browser)
• Native application (If your product/service can be downloaded as an application on a mobile device)
• Hybrid application (A combination of web and native application that can be downloaded on a mobile device)
• Other

21. Does your product or service have a demo environment available which members of the NHS App team will be able to access before and during integration with the NHS App? (Yes/No/Other) *

22. Have you done any user research on your product or service in the last 12 months? (Yes/No) *

23. Have you done a WCAG 2.1 or 2.2 accessibility audit within the last 12 months? (Yes/No/Other) *

24. If 'Yes', what was the outcome of your product or service's most recent audit? Please also include the date of when the audit was completed.

25. What type of message would you like to send via the NHS App, select all that apply:

• Individual messages
• Batch messages
• Message with plain body text
• Message with reply option
• Message with link to onward journey
• Message with multimedia
• Time-sensitive messages (messages that need to be delivered within a specific committed time frame)
• Other

26. What are the use cases of the messages you would like to send via the NHS App?

• Appointment confirmation/reminders
• Appointment cancellations
• Questionnaires
• Test results
• Responses to patient requests
• Other

27. Will the app be your primary channel for communication? (Yes/No)

28. If ‘No’ what is your primary channel?

29. If you have more than one channel, how do you intend to use different channels to send a message (such as email, letter or SMS)?

30. How many messages will you be sending through the NHS App? Please provide estimates on the average number of daily messages sent over a month.

• Less than 10,000
• 10,000 - 50,000
• 50,000 - 100,000
• over 100,000

31. Please estimate the peak number of messages you would send on a single day.

32. Please estimate the average and peak throughput per second (TPS).

33. Please tell us if there will be a pattern to sending messages (for example, reminders sent at 8am everyday for appointments on the following day).

34. Are you expecting a change in your message volumes over the next year? If so, how and why?

35. By ticking this box you confirm that you have checked your product is eligible for integration with the NHS App. You will need to meet the following standards and requirements on the NHS App website. *

• standards for NHS App integration: WCAG 2.1, NHS service standard, clinical safety standards and data privacy standards
• having dedicated design resources available during the integration
• having a dedicated development team available during the integration process

We confirm that our product is eligible and we will be able to meet the standards and requirements specified above.