Part of NHS App trouble shooting common issues guide
Proxy access or Linked accounts
Patients can manage health services for someone else at the same GP practice in the NHS App (also known as linked profiles, proxy access or switching accounts).
Steps for adding the linked account
- Create the linked account.
- Add permissions for the user to access the other person's services that you want them to access.
Remember
- the same medical record permissions will need to be applied as to regular patients
- person being linked to can be any age
- there is no limit to the number of patients a proxy user can manage
- there are certain functionalities that are not available for proxy access, for example, secondary care or messaging
- patients need to be registered at the same practice
Read more about managing health services for someone else in the NHS App.
Last edited: 9 June 2025 11:12 am