NHS App trouble shooting common issues guide
This guide covers troubleshooting common NHS App issues that patients may ask about, explaining further how the NHS App works in practice.
The NHS App mirrors what is in your GP clinical system.
Patients can access their NHS App is account by using an NHS login.
For those who cannot use the NHS App on their smartphone, they can access the same services via the NHS account on the NHS website.
They can also have someone who cares for them manage their health in the NHS App on their behalf, if both the patients and person who cares for them are at the same GP practice.
Device compatibility and versions
Our support for the NHS App covers:
- Android: Version 8 (Oreo) and above, with devices that have a front-facing camera
- Apple iOS : Version 15 and above
Last edited: 9 June 2025 11:54 am