GP Practice Permissions for the NHS App and Error Codes

Guidance for GP practices about practice and patient permission levels and App Error Codes explained. 

Practice level permissions

Practice level permissions are permissions that you set that apply to everyone practice wide. This includes appointments, messaging and prescriptions 

When to look out for this:

If no one can at the practice can use a certain functionality,

Patient level permissions

Patient level permissions are permissions that you set that can be changed for each patient at the practice. This includes appointments messaging, prescriptions. 

When to look out for this:

If some people at the practice can do something but one or a few can't.

3C

3C error codes mean that patients cannot connect their NHS Account to the GP surgery’s computer system.

3C will be followed by 4 random characters for example 3cfjwd.

3F

3F error codes mean that a patient may recently have moved to England from Wales, Scotland or Northern Ireland or are ex-armed forces.

3F will be followed by 4 random characters for example 3fplmi.

3R

3R error codes mean there is either no ODS code associated with the patient's NHS number being returned to the NHS App, or it is an unsupported ODS code.

3R will be followed by 4 random characters for example 3rswtr.