Further support

If you have a patient raising an NHS App issue and it’s not something you can resolve, encourage the patient to raise this directly to us via one of the following contact forms: 

• NHS login issues (logging in, registering, verifying their identity, changing account login details) use the contact form 

• NHS App issues (after logging in, any issues experienced by users accessing or using the features and functions) 

If they cannot, or do not, want to do this themselves, you can choose to raise this to the service desk on their behalf. If you do this, provide the following information: 

• patient name 

• patient email address associated with their NHS login account 

• description of issue, and any triage steps you have taken to date 

• confirmation that the patient consents to you raising this on their behalf (you must seek this) 

For SystmOne (TPP) guidance on your system settings 

For Patient Access (Optum, formally EMIS) guidance on your system settings