Part of NHS App trouble shooting common issues guide
Further support
When and how to raise issues to the NHS App or NHS login team, or clinical system supplier.
How and when to raise an issue to the NHS App or NHS login team
If you have a patient raising an NHS App issue and it’s not something you can resolve, encourage the patient to raise this directly to us via one of the following contact forms:
- NHS login issues (logging in, registering, verifying their identity, changing account login details) use the contact form found under error messages and support section
- NHS App issues (after logging in, any issues experienced by users accessing or using the features and functions) use the contact us
If they cannot, or do not, want to do this themselves, you can choose to raise this to the service desk on their behalf. If you do this, please provide the following information:
- patient name
- patient email address associated with their NHS login account
- description of issue, and any triage steps you have taken to date
- confirmation that the patient consents to you raising this on their behalf (you must seek this)
Contacting your clinical system supplier
Last edited: 9 June 2025 11:14 am