NHS App Roadmap

We are always working to improve the NHS App. Read about what’s been recently delivered, what we’re currently working on and what’s coming up next.

The NHS App's roadmap is focused on work that contributes towards these high-level objectives:

Improve health outcomes

Support users to prevent, improve and manage ill health, for example by:

putting them in control of their own health and care, and the health and care of those they care for
increasing their skills, confidence, knowledge and capacity for self-advocacy
connecting them to health prevention services

Drive efficiencies and reduce burden

Free up time for frontline teams and reduce administrative overheads, for example by:

increasing users’ ability to self-serve, for example booking and managing appointments
supporting operational efficiency, for example reducing do-not-attends
reducing operational costs, for example replacing SMS with NHS App messages
helping users get to the right place, first time
designing NHS App services in a way that supports health system KPIs

The 10 Year Health Plan for England was published on 3 July 2025. This roadmap will evolve in future to align with that plan.

Health records

graphs are now shown on hundreds of different types of test results in some users’ GP health record, making it easier for them to see trends over time
updated test results screens to use the latest NHS App design patterns
resolved an error that was preventing some users accessing GP services in the NHS App

improving test results details screens by making key values easier to spot
simplifying how users navigate to their test results history
supporting GP systems and GP surgeries to adopt GP Connect (patient facing) APIs
research to understand more about why and how people use their health records to inform improvements to the GP health record

improving how information is presented in the GP health record

Appointments

users can now add GP appointments to their device's calendar application

improving GP appointment booking journeys; this includes through the use of online consultation services as well as directly bookable appointments
allowing patients on a Patient-Initiated Follow-Up (PIFU) pathway to request a follow-up appointment via the NHS App
improving how we present and communicate waiting list data
updating secondary care appointments, referrals and waiting list screens using the latest NHS App design patterns

onboarding more patient engagement portals so that more people can view and manage more of their appointments across different care settings in the NHS App
extending proxy access to secondary care appointment management

Prescriptions

extended the ability to view and track prescription statuses to more pharmacies
all users can now see a prescription’s last issue date so that they know in advance when they will be able to make their next request

rolling out to more users the ability to view and track the status of their prescriptions
increasing awareness of the new prescription status tracking feature with content changes in the NHS App
helping users to set reminders to request repeat prescriptions, to support better medicines adherence and reduce usage of the emergency prescriptions service
allowing users to see repeat prescriptions which are no longer available to request

understanding issues with use of the prescription ordering notes field
enabling prescription order tracking for users who manage health services for others (sometimes called having a linked profile or having proxy access)
notifying users when a prescription is ready to collect
making it easier for users to see when medicines have already been ordered

Integrated services

Many services in the NHS App are provided by integrating third-party services commissioned by local NHS organisations, or services run by NHS England and making them available to users with single sign-on via NHS login. Find out more about how to integrate with the NHS App.

made it easier for users to see their current GP and access the Register with a GP service to change their GP surgery

improving the Make your organ donation decision journey, including an upgrade to the latest NHS App design patterns
integrating a new service that allows users to change their home address
integrating a new vaccinations hub to bring together existing and new digital vaccination services

Messaging

Sending messages via the NHS App avoids the cost of sending an SMS, is more secure and puts all NHS messages all in one place. That’s why, with NHS Notify, we’re rolling NHS App messaging out to more healthcare service with more message types and giving users better tools to manage their messages and notifications.

added new 'remove message' and 'flag message' features to make it easier for users to find and manage messages in their inbox
completed pilot and research for individual messaging

enabling more messages to be sent through the NHS App by onboarding new services and adding new message types, including a pilot of community health messages
working towards a single inbox for all messages, helping users to find messages more easily
encouraging more users to opt in to receive push notifications so they are notified as soon as there is a message for them
increasing the read rate of NHS App messages to avoid them having to fall back to more expensive channels
extending the NHS App inbox to store messages for people who have verified their identity to the highest level on NHS login but who are not already NHS App users; this allows for an SMS to be sent to these users to tell them they have unread NHS App messages
extending access to the NHS App inbox to people who don’t currently use the NHS App

continuing to enable more primary care, secondary care and national services to send messages through the NHS App
continuing to increase the number of users opted in to receive push notifications, and increasing the read rate of NHS App messages

updated the 'Account' section, making it easier for people to find services they associate with this, such as personal details, identity management and app settings
fixed various usability and accessibility issues on the login journey
completed research into the onboarding journey for new NHS App users to identify pain points

significant changes to navigation within the NHS App to make it easier to find key NHS App services, leading to greater usage and awareness of these services, fewer incomplete or abandoned journeys and increased user satisfaction
testing a new pattern for navigating to integrated services to improve task completion rates on those services
helping more users to log into the NHS App quicker and easier and reducing the number of one-time password text messages sent, by supporting use of password managers and passkeys
improving error screens to give users clearer guidance about what they can do when they encounter them, and reduce the volume of support requests sent to our helpdesk

exploring additional ways to personalise navigation in the NHS App
improving the way parents and carers find and complete tasks for the people that they care for
resolving an issue that causes users’ NHS App sessions to time out while they are using an integrated service

Platform and analytics

migrated analytics data to the NHS Federated Data Platform

improving our performance measurement and analytics setup so that we have an improved view of how the app is performing for users
giving customer support teams better documentation to use during issue resolution
improving app performance and stability, reducing development time and infrastructure costs

ensuring the NHS App continues to work on the new iOS 19 and Android 16 operating systems

Latest releases

For details of our latest releases, please see our release notes.

Further information

See the NHS App features for details of what people can do now in the NHS App.

See our promotional toolkit, designed to help you tell people, including your patients, about the NHS App.

Last edited: 26 July 2025 10:51 am