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Part of Introduction to the Secure Data Environment

Data set support and who to contact

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Current chapter – Data set support and who to contact


Overview

This chapter will go through the data set documentation and support available within NHS England’s Secure Data Environment (SDE). You will learn about our data set summaries and example code, which will help you get started in the environment. You will also see who you can contact with any concerns or questions.


SDE documentation and who to contact

Transcript for data set support and who to contact

Slide 1

Having seen how to use the environment and how to access data, you may still be wondering how to get started with your work in the environment.

As part of the SDE service, there is information such as example code, data dictionaries and online guidance that is available.

Slide 2

Firstly, data dictionaries. If you have worked with large data sets before, particularly healthcare data, then you will know that the terminology and codes such as ICD10 can make analysing data tricky, so we have created data dictionaries for the data sets we provide.

Slide 3

For a given data set, the corresponding data dictionary will list the column names along with a description of what that column is, the data type you can expect to find in that column, and the meaning of codes and abbreviations.

To access the data dictionaries, you should first get in touch with someone in your organisation, as they may already have these stored in a shared area for you to use.

If you can't find the information you're after or if you have suggestions for improvements, contact the SDE service team.

Slide 4

Slide 5

Next up is Summary Notebooks. These are available for each data set and give a high-level overview of the data, such as the number of records over time and how many rows have null values project, to help you determine which columns may be useful for your work and how data sets may be best joined together.

Slide 6

To find them, you should go to the workspace area within your Databricks and then to the shared area where you should find a folder called Summary Notebooks.

Inside this folder, you should find a summary for each dataset that has been made available to your organisation. You will be able to run each notebook to get the most up-to-date summary of the dataset. The Deaths Summary Notebook shown in this video is an example.

Slide 7

Slide 8

We also provide Example Analysis Notebooks. These can be found in your organisation's GitLab in a repo called SDE Example Analysis.

Slide 9

The best way to view them is to clone the repo to your local area within Databricks. We have some user guidance on how to clone a repo into Databricks in the further support section under this video.

There will be an ideal opportunity for you to practice cloning a repo once you have access to the environment.

The aim of these notebooks is to give a range of code examples to help you make full use of the powerful tools and packages available within the SDE. The notebooks range from giving guidance on how to use an absolute versus a relative path to more complex things like machine learning packages.

Slide 10

We hope that the help and guidance mentioned so far will give you everything you need to work within the SDE. However, we are aware that sometimes things go wrong or you may need additional help. If this is the case, then we have the following support available.

If you encounter technical problems accessing the SDE platform, such as your password or multifactor authentication not working, then you should contact the National Service Desk.

For any output or input related questions, it is best to contact the output or input checkers directly. Contact details for these services are listed on this webpage.

Our detailed online guidance will help resolve any common problems and questions you may have. But if you still don't have the information you need, then get in touch with the data wranglers by email or to speak directly to one of us.

Attend one of our drop-in sessions, which occur three times per week. The invite to these will be sent to you upon completing the induction process.
That brings us to the end of the video and the end of the induction series.


Next steps

If you are a new user, you will need to complete the induction assessment. The link to this is in your induction invite email.

If you answer any of the assessment questions incorrectly, you will need to retake the assessment, which you can do as many times as you need to.

After you have passed the assessment, you will be able to launch the virtual desktop from the SDE Portal page.


Who to contact

For technical issues including accessing the SDE and account information: [email protected] or phone 0300 303 5035.

For import support, including preparing your file and context emails: [email protected].

For output support, including preparing your files and context emails: [email protected].

For any other general queries: [email protected].

To ask for assistance with using the SDE or for information in a different format, email us at [email protected].

If you have difficulty contacting us by email, call our Customer Contact Centre on 0300 311 22 33.


Drop in sessions

Drop-in sessions are available to all SDE users for support with the SDE environment and its tools, including data sets and programming. These regular sessions are held by the data specialist team every week on Monday, Wednesday and Friday from 10am to 11am GMT (excluding public holidays) via Microsoft Teams.

After you have passed the Induction Assessment, drop-in session invites are sent with your SDE account activation email. Alternatively, contact [email protected] for more information.


Further support


Last edited: 15 November 2024 4:04 pm