Part of Introduction to the Secure Data Environment
Data set support and who to contact
Overview
This chapter will go through the data set documentation and support available within NHS England’s Secure Data Environment (SDE). You will learn about our data set summaries and example code, which will help you get started in the environment. You will also see who you can contact with any concerns or questions.
SDE documentation and who to contact
Next steps
If you are a new user, you will need to complete the induction assessment. The link to this is in your induction invite email.
If you answer any of the assessment questions incorrectly, you will need to retake the assessment, which you can do as many times as you need to.
After you have passed the assessment, you will be able to launch the virtual desktop from the SDE Portal page.
Who to contact
For technical issues including accessing the SDE and account information: [email protected] or phone 0300 303 5035.
For import support, including preparing your file and context emails: [email protected].
For output support, including preparing your files and context emails: [email protected].
For any other general queries: [email protected].
To ask for assistance with using the SDE or for information in a different format, email us at [email protected].
If you have difficulty contacting us by email, call our Customer Contact Centre on 0300 311 22 33.
Drop in sessions
Drop-in sessions are available to all SDE users for support with the SDE environment and its tools, including data sets and programming. These regular sessions are held by the data specialist team every week on Monday, Wednesday and Friday from 10am to 11am GMT (excluding public holidays) via Microsoft Teams.
After you have passed the Induction Assessment, drop-in session invites are sent with your SDE account activation email. Alternatively, contact [email protected] for more information.
Last edited: 15 November 2024 4:04 pm