Vaccinations National Booking Service

We're providing systems that enable people to book appointments across England.

The Vaccinations National Booking Service is made up of:

• an online booking service available to the public on the NHS website to book a coronavirus (COVID-19) vaccination appointment
• an online booking service available to the public on the NHS website to book or manage a free NHS flu vaccination at a pharmacy
• an appointment management system for staff offering RSV, COVID-19 or flu vaccinations - Manage Your Appointments

NHS App users can also book or manage a coronavirus (COVID-19) vaccination appointment.

There is also a telephone service, 119, for people who cannot or do not want to use the online booking service. NHS England runs this. The phoneline operators use the Book a coronavirus vaccination service on behalf of callers.

The coronavirus vaccination booking service will accept appointment bookings from people who have received a notification from the NHS, through the national service by text or letter, asking them to book. People who have not received a notification may also be eligible to book using the service.

The service accepts bookings from eligible people registered with a GP in England. 

Users provide their NHS number which is used to check they are eligible, and helps ensure that information about their vaccination is saved to their medical records. Those without an NHS number can be vaccinated at walk-in sites.

Users can book appointments, as recommended by the Joint Committee on Vaccination and Immunisation (JCVI).

The service sends users a booking confirmation, by text message or email, which they take to the vaccination centre when they go to their appointment.

The service also allows people to cancel and re-book their appointments if they need to.

The flu vaccination booking service will accept appointment bookings from people who have received a notification from the NHS, through the national service by text or letter, asking them to book. People who have not received a notification may also be eligible to book using the service.

The service accepts bookings from eligible people that are registered with a GP in England. 

Users provide their NHS number, which is used to check they are eligible, and helps ensure that information about their vaccination is saved to their medical records.

Users can book an appointment for the current season of flu vaccination.

The service sends users a booking confirmation, by text message or email, which they take to the vaccination centre when they go to their appointment.

The service also allows people to cancel and re-book their appointments if they need to.

Manage Your Appointments is used by staff working at the sites offering vaccinations (replacing Q-Flow). It is linked to the online national booking service.

Following assurance and confirmation of completion of readiness assessments, sites will be added to Manage Your Appointments, and user accounts will be created for the lead IT admins. These admins will then be able to set up site details, accessibility and schedule appointments, to allow patients to book via the National Booking Service.

A training tool for 119 call agents working on the NHS COVID-19 vaccine booking service, to familiarise themselves with the various booking journeys so they can support the public.

More information and guidance on the service. 

People who use the NHS App can also book or manage a coronavirus (COVID-19) vaccination appointment. A menu option displayed within the app provides the same online coronavirus (COVID-19) booking service but uses the login credentials already given when logging into the NHS App.

You must be logged in to the NHS App to use this feature.