Manage Your Appointments guidance

How to use the appointment management system that interacts with the National Booking Service, enabling people to book vaccinations at vaccination centres.

Manage Your Appointments training webinar

You will need to have an existing NHS Futures account, or create one, to register for the training.

Set up sites

Site managers must check their site details, update their site attributes and add appointment availability before their site goes live.

Log in and select site

How to log in to the service and select your site.

Get started

Manage site details

Site managers are responsible for updating accessibility, transport and location details, so people can find a vaccination centre that meets their needs.

Update site attributes

Appointments

Site managers create and manage appointments that are made available on the National Booking Service.

Create appointment availability

Site managers set up calendars for sites and create appointments for people to book.

Set up calendars

Edit appointment availability

Site managers can change or delete unbooked appointments.

Change appointment availability

View booked appointments

Site managers can manage booked appointments.

View appointment schedules

Cancel appointments

Availability managers can cancel appointments at your site.

Cancel appointments

User accounts and reporting

Site managers can perform various administration tasks.

Create and manage user accounts

Site managers can set up accounts for the staff at their sites, and manage them.

Add users and unlock accounts

Reports

Create and download a report from a site.

Reports

About the National Booking Service (NBS)

You are expected to develop an understanding of the National Booking Service.

Terms of use

Use of these applications will be seen as your acceptance of the terms.

Read the terms of use

Training webinars

This webinar is designed to show site managers how to use Manage Your Appointments - the appointment management system that interacts with the National Booking Service, enabling members of the public to book vaccinations at your site.

In this session we will show you how to:

set up your site
add and manage users
create and edit availability
manage bookings

Help and support

Issues with the service

Raise a ticket with our helpdesk by completing the customer portal form.

Issues with NHS.net Connect (previously called NHSmail)

If you cannot resolve an issue using the articles on the support site, contact your local administrator or service desk in the first instance. Or, contact the NHS.net Connect helpdesk on 0333 200 1133 or [email protected].

Further support

Visit the Manage your appointments NHS Futures page (NHS Futures account needed).

Training

Training webinar

Training video

20-minute recording of a training webinar available to watch on NHS Futures (NHS Futures account needed).

Last edited: 18 September 2025 4:15 pm