Manage site details
Site managers are responsible for ensuring that their site name and address is correct. They must also update accessibility, transport and location details so people can find a vaccination site that meets their needs.
Information about the facilities and access needs available can be added to every site. You can also add a description or location information about your site which might be helpful for people selecting a vaccination site.
Only users with the 'Site details manager' role will be able to update the site details. Information on how to assign user roles can be found on the Manage users guidance page.
Update site details
The information you add here will be made available through the National Booking Service (NBS).
1. Select the site where you want to edit site details.
2. Click on 'Change site details' in the top menu or 'Change site details and accessibility information' at the bottom of the landing page.

3. Click on 'Edit site details'.

4. You have the option of editing:
- site name
- site address
- latitude of the site
- longitude of the site
- phone number

5. Click 'Save and continue' once you've edited the information.
It is important to check the latitude and longitude for your site, as this will be used to tell people booking appointments how far the site is from their address.
You can use the following websites to find the latitude and longitude coordinates for your site's postcode (other websites are available if you have a preference):
The information you add here will be made available through the National Booking Service (NBS).
Add and update access needs
1. Go to the site where you want to add or edit the site details.
2. Click on 'Change site details' in the top menu or 'Change site details and accessibility information' at the bottom of the landing page.
3. Click on 'Edit access needs'.

4. Select or deselect the access needs available for your site.

5. Click on 'Confirm site details'.
Add or update information for citizens
This information can be a maximum if 150 characters. It cannot contain a URL or special characters except full stops, commas, and hyphens. You also cannot use paragraphs or the return key.
1. Go to the site where you want to add or edit information for citizens.
2. Click on 'Change site details' in the top menu or 'Change site details and accessibility information' at the bottom of the landing page.
3. Click on 'Edit information for citizens'.

4. Add or edit the information in the text box.

5. Click 'Confirm site details'.
Update site reference details
If you need to change or update the ODS code, ICB, or region at one of your sites, this can only be done by submitting a request to the National Service Desk.
Last edited: 15 September 2025 4:51 pm