Manage users

Every site will have someone who is a 'User manager' and has full permissions.

The role type assigned to someone will depend on the activities they do. The following roles currently exist:

Manage Your Appointments uses your NHS.net email and password to access the system. If you need to register for a new account for you or a colleague, follow the registering for an NHS.net Connect (previously NHSmail) account guidance.

If you don't have an NHS.net account, see How to log in with a [email protected] email address.

1. Select the site that you would like to give someone access to.

2. Go to 'Manage users' in the top menu or at the bottom of the landing page.

3. Click on 'Add user' in the top right corner. 

4. Enter the email address for the new user.

5. Make sure you have entered the email address accurately.

6. Click 'Search user'.

7. You should see a list of roles that you can give to this user.

8. Select the appropriate roles.

9. Click 'Continue'.

You’ll then be asked the check the user details and you can use the 'Change' link if you need to edit any of the information. Click 'Confirm' to add the user.

10. The user will receive an email confirming they have access to the service and the roles they have been assigned.

1. Select the appropriate site.

2. Go to 'Manage users' in the top menu or at the bottom of the landing page.

3. Find the user account you want to edit or change.

4. Click on 'Edit'.

5. Select or deselect the role(s) that the person needs.

6. Click 'Continue'.

7. The user will receive an email confirming which roles have been added or removed.

1. Select the appropriate site.

2. Go to 'Manage users' in the top menu or at the bottom of the landing page.

3. Find the user account that you want to remove.

4. Click on 'Remove from this site'

5. Check that you have selected the appropriate user.

6. Click 'Remove this account'.

Manage Your Appointments provides regional access for colleagues in the NHS England Regional Vaccination Teams. Regional managers must use their NHS.net email and password to access the system. 

The following role permissions currently exist:

Add a new Regional manager

1. Regional managers are added by the helpdesk only. To request a new regional user, you must contact the helpdesk. Complete the customer portal form and attach an approval from the regional shared inbox. 
2. Users will receive a welcome email with login details within 72 hours.