Cancel appointments

1. Select the relevant site.
2. Click on 'View availability' in the top menu or on the 'View availability and manage appointments for your site' at the bottom of the landing page.

3. Find the week when the appointment is scheduled for.
4. Click on 'View week' and then find the date of the appointment you want to cancel.

5. Click on 'View daily appointments'.

6. Find the appointment that you want to cancel and click 'Cancel' in the Action column.

7. Double check that you are cancelling the correct appointment.
8. If you want to cancel this appointment, click 'Yes, I want to cancel this appointment' and click 'Continue'.

The appointment will move to the 'Cancelled' tab on the relevant date.

9. If you do not want to cancel this appointment anymore, click 'No, I do not want to cancel this appointment'.

You will then be redirected back to the Scheduled appointments tab and the appointment will still be listed.

10. If the individual has provided an email address and/or a mobile number at the time of booking they will be sent a notification. The notification will inform the citizen that the site has cancelled their appointment and provide information on how to rebook an appointment if required.

Manage Your Appointments does not have the functionality for sites to cancel bulk appointments. This is something that is being developed for a future release.

Manage Your Appointments does not have the functionality for sites to reschedule appointments. This is something that is being developed for future release. Citizens are able to reschedule their own appointment on the National Booking Service.