Using the dashboard

To navigate the dashboard, use the horizontal navigation buttons to view different pages.  Each button has a sub selection bar. 

Require attention summarises data quality for a range of metrics which require attention.

It has two sub navigation bars:

• Data quality issue lists summary of all data quality issues which require attention.
• Last 4 weeks details lists all issues from the last 4 weeks, including details, which require action

Appointment metrics has five sub navigation bars: 

• Summary displays the headline figures and return you to the landing page
• Total appointments provides an overview and total appointment trends for your PCN
• Appointment details takes you to a page with more information and a data quality summary
• Service setting takes you to a page with a breakdown on appointments by service setting
• Nat. Categories takes you to a page with a breakdown on appointments by national category

Download your data allows you to download aggregate appointment information for your practice.

It has two sub navigation bars:

• Last 4 weeks raw data enables you to download last 4 weeks data for your practice at the individual appointment level
• Dashboard data enables you to download any aggregation of data as you see in the dashboard

Guidance and information shows the caveats applicable to the data and useful links alongside the terms and conditions of use.

The current metrics included in the dashboard include the following.

Appointments require attention summarises data quality issues for a range of metrics which require attention.

Appointment metrics has following tabs:

• • Summary this page includes the key headlines and a breakdown by practice
  • Total appointments shows the number of appointments by the date the appointment was scheduled to happen, including the year-on-year graph
  • Appointment details shows appointment details by Status, Mode, HCP, Time lag and duration. You can toggle between these measures from the measure dropdown
  • Service setting shows appointment details by service setting. You can filter the table and charts using the filters
  • National categories shows appointments by national category. You can filter the table and charts using the filters

Download data allows you to download aggregate. appointment information and for your practice and last four weeks data at appointment level.

Guidance and information shows the caveats applicable to the data and useful links alongside the terms and conditions of use.

A brief definition of the measures in the dashboard

• Appointment Status: The appointment status shows whether the appointment is attended, the patient did not attend, or the final status is unknown
• Appointment Mode: The mode of the appointment shows the setting of the consultation. For example, face-to-face, telephone or home visit. This is set locally by the practices so may not represent the actual care setting of the appointment
• Healthcare Professional (HCP): Healthcare professional type is grouped into ‘GP’ and ‘Other Practice Staff’
• Time between booking and appointment: Time elapsed from when the booking was made to when the appointment happened is presented in this release
• Duration: The scheduled duration of the appointments reported. The data quality reports appointment durations of zero, over 120 minutes and negative durations
• National categories: A dedicated page Shows appointments booked to National Categories by Service setting and context type. It also enables you to build a crosstab by choosing dimensions of your choice
• Service setting: A page that shows appointments by service setting
• Appointment book: GP Practice appointments

You can use the filters to select the date range for the data presented and to select the appointment measure to be displayed on the dashboard. As the dashboard is interactive, when you select a filter, it will automatically update the views on all pages.

The default date range of the dashboard shows appointment information over the last 52 weeks. The dashboard also shows the latest available data for the date displayed, as presented in the Displaying appointment data up to panel. The date range is always calculated relative to this latest available date.

You can select from predefined date ranges by clicking the Selected ranges toggle and choosing from the list of drop-down options. Alternatively you can choose your own custom data range by clicking the Custom range toggle and selecting your start and end date range..

To reset the filters and return the selection to the default, click Revert in the top left corner.

Once you have selected your filters, a set of headline figures will present the metrics for the practice and date range selected.

The metrics page shows appointment information by week, the visualisations include a timeseries graph, and a comparison of the current period selected against the same period in the previous year.

The require attention page includes information about data which requires attention, a timeseries to show progress, and any further information to help resolve issues. Links to relevant guidance is also available on these pages.

The appointments data table tab presents the aggregate appointment data in one place. In the same way as the dashboard, users can select their date range and appointment measures of interest to filter the table data displayed.

Follow these steps to bookmark a certain filter selection so you can view it in future.

1. Click View: Original in the top right-hand corner.

2. Name the custom view, tick the box to set as default if you wish, then click save.

3. If it is set as default, this will be the view that you see when you next load the dashboard.

You can download your own data via the appointments data table tab in the GP Appointments dashboard. Data can be downloaded by following these steps. 

1. Select the Download tab.

2. Make the relevant selections from the filters displayed in the image below. 

3. Click download in the top right hand corner.  

4. You will be presented with options for downloading the table data.

4. Click on the Data to download the Table data.

6. Select CSV and click on the download for a .csv file download.