Support

If you need help or support to login email [email protected]

Ensure your environment settings are suitable for SEFT.

We would recommend that you use Internet Explorer 10 or above or Firefox. The SEFT system is not supported on Google Chrome.

If you are using IE10 (or above) it should be run in Compatibility mode.

We are aware that Java 1.6 is required in order for ESR to function.

The URL https://www.seftprod.hscic.gov.uk should be added to the ‘Exceptions Site List’ in your Java console if you are using a pc that is not connected to ESR and has a higher version of Java installed than 1.6.

Your organisations firewall should allow access to Port 443 for IP Address 194.187.27.150

If you can login but the transfer does not run correctly

Ensure your your environment settings are suitable for SEFT,

If you are using IE10 (or above) it should be run in Compatibility mode.

We would recommend using Java 1.7 or above

The URL https://www.seftprod.hscic.gov.uk should be added to the ‘Exceptions Site List’ in your Java console

Your organisation's firewall should allow access to Port 443 for IP Address 194.187.27.150

If the transfer is not working

Try the transfer on a PC not connected to ESR.

Try the Firefox browser.

Your organisations firewall should allow access to Port 443 for IP Address 194.187.27.150

Use a 3rd party file transfer tool, such as WinSCP or Filezilla. Please contact the SEFT team if required for the guidance document to help with this.