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Accept or reject a create user request from ESR

How to use Care Identity Management to deal with a request to create a new user that has been raised in Electronic Staff Record (ESR).

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Which roles can do this?

  • Registration Authority Manager
  • Registration Authority Agent (Advanced)
  • Registration Authority Agent
  • Sponsor

From the Care Identity Management home page, choose 'View requests'.

CIM home page view requests highlighted

 

In the 'Open requests' tab, select 'View request' for the request you want to manage.

CIM open requests view request.png

 

You can now check the details of the request.

CIM ESR request create user

Accept the request

If you are happy with the details of the request, select 'Continue' at the bottom.

CIM ESR request create user continue

 

Next you'll need to add a photo of the user. You can either upload a photo or, if the user is with you, use your device's camera to take one now. You must make sure the photo follows the rules shown on screen.

Care Identity Management user photo

 

You'll then be able to add any notes you want to, and once you have made a final check of this new user's details you can select 'Continue' to accept the request and create the user profile. You will see a confirmation screen to finish.

CIM ESR request create user success

Reject the request

If you want to reject the new user request, on the request screen, select 'Reject request'.

CIM ESR request create user reject request

 

On the next screen you'll need to provide the reason for the rejection. You can include any notes that might help a colleague resubmit a successful request in the future.

CIM ESR request create user reject request reason

 

When you have finished, select 'Confirm' and you will see confirmation that the request has been rejected.

CIM ESR request create user reject success

Last edited: 24 April 2025 2:56 pm