We have resolved the technical issue affecting the switch-off of the CIS application. The service will be switched off on 19 June 2024 after 8pm and all users will be redirected to Care Identity Management.
Care Identity Management is replacing the Care Identity Service application
Care Identity Management is replacing the Care Identity Service application. From 12 June 2024 you will no longer be able to access the old service.
This means that all users of the Care Identity Service application must migrate to Care Identity Management before that date.
We had previously planned to close the legacy service on 28 March 2024. In response to user feedback, we extended the availability of the legacy service to give people more time to switch to Care Identity Management.
Switch now
All users should switch to using Care Identity Management now.
All user types are able to access the service, including:
- Registration Authority managers, agents and advanced agents
- sponsors
- unlockers and ID checkers
- clinical users with no admin role
As of 9 May 2024 there remains a handful of functions that require the old Care Identity Service application, such as user reports and bulk position edit and removal. These will be available in Care Identity Management before the old application is switched off. You can keep up to date with the latest functionality via our release hub.
Support and guidance
We have created support and guidance for all users adopting Care Identity Management. This will be expanded as new features are added to the service.
For further information about what features are being added in the coming weeks, visit our roadmap.
