The migration from the old, registration-based self-unlock process to the new, faster system is now complete.
The final steps of the migration are now in place:
- the old service URL now redirects to the new application
- the link from Identity Agent when a smartcard is locked now points to the new application
You can no longer access the old service and should let staff know that they should use the new application to unlock their smartcard. They will still need to take their card to a Registration Authority or unlocker if:
- they do not have a valid email address on their profile
- their certificates have expired
The short URL for the new application is digital.nhs.uk/unlock
More information
For full details of the new application, read our guidance on the new self-service smartcard unlock.
