Care Identity Management release 7.48

Care Identity Management release 7.48 goes live on 13 August 2025, subject to final testing. 

This release reintroduces facial recognition functionality to self-service smartcard unlock. If a user has a photo of their face on their Care Identity profile, they can now use their device's camera to scan their live facial image and match it to their profile photo to unlock their smartcard. Read step-by-step guidance of this process.

This functionality was originally added in release 7.32, but temporarily suspended with release 7.33 while we fixed some issues identified with this new feature.

We expect there to be no downtime during the release.

Visit our Care Identity Management support pages.

Errors after the release

There is a small chance that after this release, visitors to Care Identity Management may receive a blank screen or loading error. If this happens, please try these steps:

• force a reload of the page - press Ctrl + F5 (on some computers this can be Fn + F5)
• clear your browser's cache - press Ctrl + Shift + Delete

Report an issue

To report a bug or incident, contact your Registration Authority, smartcard team or local IT team.

Feedback 

If you’d like to provide feedback about your experience of using Care Identity Management, complete our survey.