Going live/managing the live service

Ensure that all preceding steps have been completed or are forecast to complete ahead of the target go live date. Propose and discuss a target date for go live with your project team and agree it with your NHS England implementation manager.

The following aspects should be considered while running CP-IS as a live service (i.e. once your implementation project is complete and the CP-IS service is operational). Once CP-IS becomes ‘business as usual’ they should be included in your organisation’s Standard Operating Procedure with an owner for each of the following elements: 

Establish and maintain a local business owner / local governance for CP-IS ensuring that there is a named person within your organisation for the service (for example the Director of Nursing or Head of Safeguarding), and that NHS England [email protected] is kept up to date with their details (and where possible, a shared mailbox/back up email address) for ongoing communications, service updates and benefits tracking.  

Manage business exhange - the local business owner for CP-IS should be engaged in any local organisational change which could impact CP-IS for example, a local IT upgrade or technical change.  CP-IS should also be considered in the procurement of/transition to a new clinical system supplier product, as this could impact the service and/or enable an integrated CP-IS solution to become available and/or no longer be available. 

Check levels of CP-IS utilisation – Monitoring that patterns of CP-IS usage are in line with expectations or investigating suspected issues (where data is available from your system supplier, or can be accessed via the Spine Reporting Service for NCRS users, see Appendix D). 

Routine data quality audits – maintaining high standards of data quality and accuracy, for example, maintaining up to date contact details of your organisational safeguarding lead with your partner organisations or within your integrated system.

Regular security and access audits - checking that CP-IS information is being routinely accessed by the correct people and that Smartcard permissions are managed effectively and removed when no longer needed.

Sharing learning and benefits – managing business change will ensure that CP-IS is being used to best advantage. This good practice should be shared with local colleagues and nationally with NHS England. 

• how does CP-IS affect your working practices and what is its impact on children? Share with colleagues. 
• what lessons have you learned that might assist others with implementing and/or using the CP-IS service? Share with partner trusts and local authorities
• opportunities to improve the CP-IS service in future? Share with NHS England

Once your unscheduled care settings are live with CP-IS, any live issues or incidents should be reported using the Incident Support Model set out in Appendix E). 

Once a target go live date is confirmed, this provides a good opportunity to update your external and internal stakeholders on progress, implications of the go live and any action they may need to take as a result.

Speak to your communications team for their advice on how best to inform staff about CP-IS and your organisation’s work on it. We recommend informing staff about the project when a go-live date is established, and the relevant staff have been trained. This helps to cement the training that has been delivered and inform a wider audience about the importance of CP-IS and why your organisation is supporting it. 

You should also inform local service/helpdesks regarding imminent go live and provide them with the Incident Support Model (Appendix D).

Following go live, try to issue regular updates about the CP-IS service including changes to business processes impacting CP-IS, process for reporting any incidents or issues, and disseminating benefits from using the service. Where possible, staff should also be encouraged to feedback on usage issues and benefits.

This is the date that you go live with CP-IS, and staff start to follow the new safeguarding processes you have developed. 

Make sure all staff in that setting know about your planned go-live date in advance and what that means. Make sure you have someone available or shadowing in that setting to help ensure the new processes are followed correctly and that staff are able to ask advice if they need to. 

When you go live, the records of all children (or pregnant women) who present for care at the setting must be checked for a Child Care Alert as per your agreed business or safeguarding processes.

Eight weeks after you go live with CP-IS, it is useful to confirm that everything is working as it should and that any issues that have surfaced are reviewed and managed.

NHS England also carries out monitoring of the live estate and occasionally conducts quality assurance checks to ensure that the service is being maintained and utilised correctly.

You should formally bring the CP-IS implementation project to a close by reporting to your accountable officer or board and transferring ownership of ongoing responsibilities to the business. Ensure that the live service is supported effectively by reviewing the list in Task 23.

Consider reporting on the successes and lessons learnt from your project internally and to NHS England.

Keep us informed if you plan to change supplier or clinical system as this may impact CP-IS operation, [email protected]

Sign up to our service updates (Requires an activated smartcard).

Ensure that any local service issues are reported and resolved appropriately, or escalated to the appropriate person, see Appendix E for the incident support process.   

Look for information and updates on the CP-IS webpages.

Send your case studies, best practice or any lessons learned to [email protected].

CP-IS champions help the national CP-IS project team to encourage other organisations to implement CP-IS by taking part in;

• case studies
• media work
• events and speaking opportunities 
• work to develop and improve CP-IS guidance and materials 

Once you have gone live with CP-IS, consider whether your organisation would like to help the national CP-IS team. CP-IS champions each decide what they would like to take part in and are presented with opportunities as they arise, which can also be a good opportunity for local publicity. Contact us at [email protected] for further information.