Appendix C : CP-IS NCRS user guide

This is a guide to using the National Care record Service to access CP-IS information (the Child Care Alert). This guide can be used to help train staff before going live with CP-IS or when new staff join your organisation. You can edit this guide to meet your specific needs

1. Insert your smartcard
2. Enter your passcode 
3. Select your role
4. Logon to the NHS Spine Portal - https://portal.national.ncrs.nhs.uk/portal/dt

1. Select Launch Summary Care Record (SCR) from the NHS Spine Portal menu.

1. Use the basic search to find a patient using the NHS Number, or gender, surname and date of birth

2. Use the Advanced search if you don’t have all the information required for a basic search. For example, if you don’t know the NHS Number or the date of birth of the patient, you can enter a date of birth range on the advanced screen.

1. Look for the Child Care Alert  tab. If the tab is there, it means that the patient is one or more of the following:  

• a Looked After Child (LAC)
• subject to a Child Protection Plan (CPP)
• has been one of the above in the previous 365 days
• pregnant and their unborn child is subject to a Child Protection Plan (this alert is visible for 28 days after the mother’s due date) (UCPP)

1. Click on the tab to view the CP-IS information. 

Here you can see:

• the type of plan the child is/was subject to (if the child has more than one plan they will be listed)
• the start and end date of that plan
• the name of the local authority responsible for the child
• the office hours telephone number for that local authority
• the emergency duty telephone number for that local authority

Details of the previous 25 times the child’s information has been viewed, including:

• the date and time it was viewed
• the name of the person who viewed it
• their role
• the organisation they worked for