Directory of Services (DoS)

The DoS is a directory of NHS services which is integrated with NHS Pathways, the clinical decision support system that supports 111 and some 999 providers.

Once someone has gone through a triage the DoS provides information about where they should go next.

The DoS uses the information already collected about the patient – such as their location and how quickly they need treatment – to provide a list of the best services for them. For example, this might be the nearest pharmacy, an urgent treatment centre or an emergency department.

The list is ranked by factors such as how close the facility is, when it is open and what services are available when they get there.

The DoS is managed and updated by regional NHS teams. They make sure it is as up to date and accurate as possible. 

If you have a query about the services listed in the DoS or you think something is missing, you can contact your regional DoS team.

Information for DoS commissioners and DoS leads, including monthly newsletters, guidance, reports and training information, is available on NHS Futures.

You will need to register for an account or log in to access NHS Futures.

Using NHS Profile Manager to update the DoS

NHS Profile Manager is a self-service tool which allows some service providers to manage and update their own information on the DoS, as well as on the NHS website.

At the moment only community pharmacies can update the DoS using NHS Profile Manager.

Benefits include:

• real-time, trusted information for health care professionals involved in patient care, which can be accessed through a variety of channels
• improved patient journey, allowing patients to receive the right care, at the right place, at the right time 
• improved management of service capacity across the system

The DoS plays an important role in the urgent and emergency care system, providing information to multiple digital UEC services such as NHS 111 (telephony and online) and NHS Pathways. It is also integrated with NHS Profile Manager and NHS Service Finder, as well as supporting bookings and referrals and the management of critical care beds.

Expand the services below to find out more about them:

The DoS contains information for a wide range of health and care services across England. We have APIs available for third party systems to be able to surface some of this information, for example through search functions or by retrieving individual service records. 

Only users who comply with the DoS acceptable use policy are allowed to use the DoS.