How to link your Care Identity to your DoS account
Instructions for Directory of Services (DoS) users on how to link their Care Identity to their DoS account.
We are implementing multi-factor authentication (MFA) on 23 April 2025. It will replace your login to Directory of Services (DoS).
You will have until 30 June 2025 to change the details from your current DoS login details to MFA.
Before you start
Before following the instructions in this guide, you must have:
- a DoS account in your individual name – if you are using a shared account, you need to request an individual DoS account. When your account has been set up, you will need to follow the linking Care Identity instructions below
- an active Care Identity – you can apply for a Care Identity from CIS2
A Care Identity cannot be linked to a DoS account that is shared by multiple people. This means login details that are shared by multiple people.
You must have your own Care Identity and individual DoS account set up before proceeding with the steps below.
Changes to the DoS login screen
You will see a new 'Log in with my Care Identity' button under the existing DoS username and password login details.
You can continue to use your username and password to access DoS (and reset your username or password) until you link your Care Identity.
You have until 30 June 2025 to link your Care Identity.
How to link your Care Identity (CIS2) to your Directory of Services (DoS) account
1. Log in to DoS with you current username and password.
2. On the DoS homepage, click on the 'Account >>' link at the top right hand corner of the screen.
3. Click on the 'Log in with my Care Identity' button.
4. If you have logged in using individual login details – click ‘Proceed’ on the warning screen.
If you have logged in using a shared account – click ‘Cancel’.
5. Select your preferred login method from the list. This will be the way you log in using CIS2 on your DoS account.
View more information about CIS2 authentication methods.
6. Use your Care Identity username and password to log in to CIS2.
Please use your Care Identity login credentials here, not your DoS login details.
If you’ve forgotten your Care Identity login details, use the 'Forgot password' link to reset them.
7. Follow the CIS2 instructions to complete this stage. The instructions here will depend on the login method you chose.
8. On successful linking, you will be logged out from your current DoS session and taken back to the log in screen.
9. Click the 'Log in with my Care Identity' button and follow the instructions to check you can access DoS with your Care Identity.
When you have successfully linked your Care Identity to DoS, you will no longer be able to log in via your previous DoS username and password. You will only be able to log in using your Care Identity.
Further information
Linking Care Identities to DoS will not cause any functional changes to DoS.
The process for requesting a new DoS account remains the same. New users will be given a DoS username and password. They will then need to follow the instructions above to link their Care Identity to their DoS account.
Problems linking your Care Identity
If you have forgotten your DoS username or password
If you have forgotten your Care Identity username or password
If you experience a time out session
If you cannot log in using your Care Identity
If your DoS account log in details are not working
If you have a shared account
Help and support
For any questions or help, please contact:
- Service Now Portal - you should enter 'MFA-DoS - ' before your query in the description box
- email: [email protected]
For urgent queries, please call 0300 303 5035 .
Last edited: 22 May 2025 7:51 am