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Communication service

Keep participants informed during and after research.

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Looking for a reliable way to keep your trial participants informed?

NHS DigiTrials Communication Service is your solution. We make it easy to send essential updates, reminders, and study materials, keeping participants engaged and informed throughout your trial.

Our service helps you choose the right communication channels and design materials that resonate. Plus, our behavioural science expertise can help you tailor your messages for maximum impact.

We strictly adhere to data protection regulations, ensuring your participants' information is always safeguarded. This includes facilitating communication about the broader aspects of the trial, such as newsletters and study outcomes, while respecting participant privacy by not sending individual-level messages like test results. You can learn more about our commitment in our NHS DigiTrials Transparency Notice.

To ensure you’re reaching the right people with the right information, consider our Participant List Update Service (PLUS) to keep participant details accurate and up-to-date.

See the difference effective communication makes.

Email the team at [email protected].

Benefits of using our Communications service

Increase completion and retention rates
Increase completion and retention rates

Follow clinical trial best practices by keeping your participants informed throughout the duration of your trial, leading to higher completion and retention rates.

Reduce administrative burden
Reduce administrative burden

Save time and resources by automating communication tasks and reducing administrative burden.

Maximise your communication impact
Maximise your communication impact

Design your communications from scratch, choosing everything from envelope colour to content. Tailor those communications to specific participant groups, enhancing engagement and improving study outcomes. Use our behavioural science expertise to optimise messaging impact.

How NHS DigiTrials Communication works

We make communication easy.

Our service is designed to streamline your clinical trial communication process. We will help you:

  • understand your needs, define your communication goals and identify the best channels to reach your participants
  • ensure your participant data is accurate by using PDS integration to provide the most up-to-date participant information in England, reducing wasted effort and improving response rates
  • design and deliver engaging and informative communications, from newsletters to study updates - we handle secure delivery to your participants
  • keep everyone informed throughout the trial - participants can stay up to date on progress and key findings
  • by offering expert support and guidance throughout your trial

Communication service cost

Our service fees depend on your trial's needs. We provide a clear quote after reviewing your requirements.

Contact us

If you would like to use the Communications service then contact the enquiry team at [email protected] or call 0300 303 5678.

Last edited: 21 October 2024 4:07 pm