Issuing a smartcard

Access the required user, this can be done by searching for the UUID or name from the dashboard.

A list of possible matches will be displayed, click on the UUID of the required user. 

When the profile is displayed, review the access and then scroll down to the ‘Smartcard Details’ section and click ‘Issue Smartcard’. Note - if previous cards have been issued for this user, the details will be listed in this section

In the ‘Identity Photo’ section, check that there is a blank photo added and that this has been ‘cropped’ to the correct size. (If there is no photo see section 2 steps 4-8 for instructions to add one).

Check that the ‘I verify the photograph….’ Tick box has been ticked.

In the ‘Issuance’ section, ensure that the ‘Local’ method has been selected and enter the required passcode in the relevant boxes. 

When the matching passcodes have been entered, the ‘Issue Smartcard’ button will become available. Click ‘Issue Smartcard’. 

Note - if nothing happens when the ‘issue Smartcard button is clicked, this is likely because the photo used does not meet the criteria. The below blank image can be uploaded and cropped if required.

blank.JPG

If a Java security warning is displayed, select the option to allow/not block the application components.

In the Path to Live environments it is not advised to ‘print’ smartcards, as smartcards are regularly re-used. Therefore, tick the ‘continue without smartcard print’ box and then click ‘continue’. 

Insert the blank smartcard into the additional reader. If the ‘Smartcard not found. Please insert’ error is displayed, remove the blank smartcard, re-enter and then click ‘Retry’ 

When the blank smartcard is detected, the certificate issuance will start automatically and the progress will be shown. If there is an error with issuance of the smartcard, it is important to note at which stage the error occurred to assist the support teams in their investigations. 

When the issuance is complete, click ‘Close’. The new smartcard is now available for use.