Q-Flow guidance

How to use Q-Flow, the appointment management system that interacts with the National Booking Service, enabling people to book vaccinations at vaccination centres.

Set up sites in Q-Flow

Site managers must check their site details, update their site attributes and add appointment availability before their site goes live.

Site manager checklist for setting up a new vaccination site

The steps a site manager should take when setting up a new vaccination site on Q-Flow.

Checklist before go-live

Manage site details

Site managers are responsible for updating accessibility, transport and location details in Q-Flow, so people can find a vaccination centre that meets their needs.

Update site attributes

Appointments

Site managers create and manage appointments in Q-Flow that are made available on the National Booking Service.

Create appointment availability

Site managers set up calendars for sites and create appointments for people to book.

Set up calendars

Edit appointment availability

Site managers can change or delete unbooked appointments.

Change appointment availability

View booked appointments

Site managers can manage and print booked appointments within the calendar.

View appointment schedules

Check-In app

Arrival stewards and assessment clinicians use this app to view details of a patient’s appointment and check them in to the site.

Find and check people in

Cancel and reschedule appointments

As a site manager, you can cancel or reschedule appointments at your site.

Cancel appointments

User accounts and reporting

Site managers can perform various administration tasks.

Create and manage user accounts

Site managers can set up accounts for the staff at their sites, and manage them.

Add users and unlock accounts

Reporting

Site managers and regional managers can access a number of Q-Flow reports for their locations.

Run and view reports

About Q-Flow and the National Booking Service (NBS)

Those using Q-Flow are expected to develop an understanding of the National Booking Service and Q-Flow.

About Q-Flow and the National Booking Service (NBS)

An overview of the National Booking Service, how it works and its users, including details of user groups and their permissions in Q-Flow.

What the NBS is and how it works

Terms of use

Use of these applications will be seen as your acceptance of the terms.

Read the terms of use

Help and support

For further support, visit our help pages on FutureNHS or contact your System vaccine operations centre (SVOC).

Last edited: 20 February 2024 5:17 pm