KO41b Primary Care (GP and Dental) Complaints Collection

Frequency: Annual

Access the data - data on written complaints in the NHS.

Access the data collection system (for existing users).

Background to the collection

The information obtained from the KO41b collection monitors written complaints received by NHS primary care providers (GP and dental practices) and integrated care boards (ICBs). ICBs should only submit data on complaints that have been received directly by the commissioner.

The data for GP practices and ICBs will be collected via the NHS England Strategic Data Collection Service (SDCS).

The data for dental practices will be collected by the NHS Business Services Authority and passed to NHS England by a secure transfer.

Launch and submission dates

Return type	Reporting period	Submission start date	Submission end date
GP/ICBs	1 April 2024 - 31 March 2025	19 May 2025	11 July 2025
Dental	1 April 2024 - 31 March 2025	18 June 2025	13 August 2025

Guidance

ARTICLE

Primary care written complaints guidance notes KO41b – GP collection

This guidance is specifically intended for GP practices for the KO41b GP complaints collection.

ARTICLE

Primary care written complaints KO41b guidance notes – dental collection

This guidance is specifically intended for dental practices for the KO41b dental complaints collection.

ARTICLE

Primary care written complaints KO41b guidance notes – ICB collection

This guidance is specifically intended for ICBs for the KO41b ICB complaints collection.

User documents

KO41b data items

xlsx 15 KB

Data Provision Notice

ARTICLE

KO41b Primary Care Complaints

Data Provision Notice to require the submission of data from GP Practices and Dental Practices to enable the monitoring of patient complaints.

Last edited: 10 June 2025 9:41 am