Part of A buyer's guide to artificial intelligence in health and care
Can you secure the support you need from staff and service users
The breadth and depth of multidisciplinary backing needed for AI procurement is greater than for the procurement of a more traditional technical product.
Involving staff fully
You should involve staff who will be end-users of the AI solution in every stage of the procurement process, to ensure that the product will meet their needs.
Changing the way people work
At the implementation stage, influencing and supporting people to change the way they do their work is difficult. Make sure you factor this into your plans and that your prospective vendor will supply any induction or training that you need.
Communicating clearly and persuasively
Can you tell a persuasive story about the expected improvement in health and care? This will be important for getting buy-in from patients and service users.
You should design a ‘no surprises’ communication approach about:
- how the AI product is being used
- how patients’ and service users’ data is being processed
- where relevant, how an AI model is supporting decisions which impact on patients and service users
Last edited: 16 June 2025 3:27 pm