HSCN Change management approach (SMCHA)

NHS Digital notification of change

Where NHS Digital requires CN-SPs to impact assess changes, the following request for change (RFC) process shall be used.

1. NHS Digital issue a communication to the SC regarding a national change.
2. The SC reviews the change detail and communicates the change to the Network Service Providers (NSPs)
3. The NSPs receive the change and review the detail. The change is either accepted or comments / queries are submitted to the SC.
4. The SC receives responses from the NSPs; the responses are collated and communicated to NHS Digital.
5. NHS Digital receive the NSP responses; acceptances are filed, and any comments or queries are internally reviewed and responded to accordingly or the change detail updated.
6. Responses to comments and queries are sent via the SC to the NSP as appropriate.
7. NHS Digital chair a change advisory board (CAB); the SC attends on behalf of the NSPs.

Any outstanding queries are discussed at the CAB by exception; with the SC communicating discussion detail to the NSP/s as appropriate.

Once the RFC is approved, the NSPs will carry out the change in accordance with the RFC.