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Part of HSCN CN-SP Service Provider Management Requirement Addendum

HSCN Release management approach (SMREL)

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HSCN Release management approach (SMREL)

No supplementary information is provided.

Continual Service Improvement approach (SMCSI)

No supplementary information is provided.

HSCN continuity management (SMBCDR)

No supplementary information is provided.

Service performance management (SMPMGT)

HSCN Performance Report definition

CN-SPs shall provide performance data for each contract they hold with an HSCN Consumer that includes HSCN services.

CN-SPs shall use the template embedded below for HSCN Performance Report submissions and shall supply the same using an email address provided by the SC.

Regular performance engagement

CN-SPs are required to engage with the Service Co-ordinator through regular reviews. The purpose of these meetings are not strictly focussed on performance but are also an opportunity to discuss operational HSCN issues as well as an opportunity for CNSPs to regularly engage with NHS Digital to discuss improvement opportunities.

The Service Co-ordinator will engage with CN-SPs directly to arrange these meetings. A terms of reference is available to download. 

Last edited: 12 January 2022 9:22 am

Chapters

  1. HSCN CN-SP Service Provider Management Requirement Addendum
  2. Deployment of Service and Service Assurance (SMDSA)
  3. Service Integration and Service Management (SMOP)
  4. HSCN Incident reporting and management approach (SMINC)
  5. HSCN Problem management approach (SMPRO)
  6. HSCN Change management approach (SMCHA)
  7. HSCN Release management approach (SMREL)