HSCN Problem management approach (SMPRO)

Upon request, the HSCN Supplier shall provide the Service Co-ordinator with problem ticket information or updates.

Each problem update shall include:

a description of the actions planned and/or taken with the objective of fixing the Problem with dates against each action and the action owner;
where a problem has been fixed, a description of the problem fix and how it has been proven that the fix corrects the problem;
where a problem is not fixed permanently, a description of the work-around and how it has been proven that it resolves the service failure associated with the problem

Last edited: 12 January 2022 9:22 am

Chapters