Features

Appointments

The practice controls the number of appointments that are available to book online and can set the maximum amount a patient can book at one time.

Make sure your patients can understand the names of appointments in the NHS App. Read about how to name appointments.

An appointment will only be visible within the NHS App if it was booked in the App or by logging in through the NHS website, unless the GP clinical system is set up to show other appointment types.

the appointment was booked at the GP practice in person or over the phone
your computer system is set up to only show appointments that are booked online

Prescriptions

Your patient can order their repeat prescriptions that you have inputted into your local computer system.

Patients cannot order acute prescriptions, but these are shown in the App

Go to Your health.
Select Your GP health record.
Then select Medicines.

A repeat dispensing prescription will be visible to patients in the NHS App, however they will not be to order this as this type of prescription requires a review by the GP.

The NHS App does not support Dispense Appliance Contractor nominations.

Pharmacy

Your patients can nominate a high street pharmacy in the NHS App.

Patients must register separately for an online-only pharmacy, and cannot nominate them in the NHS App.

They cannot have both an online-only pharmacy and a high street pharmacy. If they wish to use a high street pharmacy, they must cancel the online-only pharmacy account. If they do not do this, the nominated pharmacy will always revert back to the online-only pharmacy.

If you are a dispensing practice, they will not be able to change their nominated pharmacy.

Linked profiles and proxy access

Linked profiles, also known as proxy access, lets patients access medical services for a child, or someone else they care for. Once the practice has set up proxy access, a patient can use the linked profiles feature in the NHS App.

Both patients must be registered in the same practice to have proxy access in the NHS App.

How to create a linked profile

Example: To give a mother proxy access to online services for her young daughter.

Using EMIS

1. Create a proxy account

2. Use Find a patient to search for the daughter.

3. Double click the result.

4. Add permissions.

5. Use Find a patient to search for the mother.

6. Double click the result.

Using TPP

1. Create a proxy account

2.Use Quick patient search to select the mother.

3.Double click the result.

4. Add permissions

5. Use Quick patient search to select the daughter.

6. Double click the result.

Learn more about linked profiles and proxy access.

ARTICLE

Manage health services for someone else in the NHS App

Patients can access medical services for a child, or someone else they care for (also known as linked profiles, proxy access or switching accounts).

Notifications and messaging

The NHS App does not send text messages. Text messages can only be sent by the GP surgery.

Patients can choose to opt in or opt out of receiving NHS App notifications using the settings on their device. They cannot opt out of notifications for specific services.

If two people share one device and both use individual NHS App accounts, any notifications on this device will not distinguish which person has received a message in their NHS App account both users will have to open the App to see if the message is in their inbox.

Last edited: 12 June 2024 9:55 am