Appendix 2: The serious incident management framework process - flow diagram

The incident occurs.

Within 2 working days 

Report on LRMS/NRLS and to other bodies such as safeguarding lead as applicable. 

Is it a serious incident? 

Unknown: review and discuss with commissioner.

No: manage in line with local risk management policy 

Yes: Report on STEIS.

Within 3 working days

Complete initial review and submit to commissioner where possible this should be the providers lead commissioner who can liate with others as required. This should be outlined in the RASCI model.

Confirm level of investigation required.

60 working days or 6 months of independent investigation

Lead investigator identified. Team established.  Terms of reference set. Management plan established.

Uptake the investigation.

Gathering mapping information, analysing information,, generation solution

Submit final report and action plan.

20 days

Commissioner (with relevant stakeholders) undertakes a review of the final report and action plan and ensures it meets requirements for a robust investigation. Feedback given to provider (*calendar days). 

Ongoing

Commissioner closes investigation and confirm timescales/mechanism for monitoring the action plan where actions/improvements are still being implemented.