Part of Primary care written complaints KO41b guidance notes – dental collection
Complaints resolved
3. Complaints resolved
For the total of new complaints in 2024-25 and complaints brought forward from 2023-24, enter the number of those investigated and resolved in this reporting period. Resolved complaints should be recorded as either upheld, partially upheld or not upheld. Only positive whole numbers should be entered. If there were no complaints upheld, partially upheld or not upheld you must enter a zero (0) in the appropriate box.
The Total resolved will be completed automatically. Make sure the sum of the individual boxes matches your total of complaints resolved.
Number upheld: If a complaint is received which relates to one specific issue, and substantive evidence is found to support the complaint, then the complaint should be recorded as upheld.
Number partially upheld: Where a complaint is made about several issues, if one or more of these (but not all) are upheld then the complaint should be recorded as partially upheld.
Number not upheld: Where there is no evidence to support any aspects of a complaint made, the complaint should be recorded as not upheld.
A value of zero (0) or above must be entered into each of the no complaints upheld, partially upheld or not upheld boxes before you can continue.
Once you have completed this page select the next button to continue.
Last edited: 10 June 2025 9:56 am