Part of Primary care written complaints KO41b guidance notes – dental collection
Who the complaint is about
For new complaints only, enter the breakdown of complaints received by the staff group about who the complaint was made. Only positive whole numbers should be entered. Any staff group category left blank will be counted as a zero (0) response.
The Total complaints by staff group box will be completed automatically. Make sure the sum of the individual boxes is greater or equal to the number of new complaints received.
A complaint can be made concerning more than one staff group. Where this has occurred, record a complaint under each staff group contained within the written complaint received.
Therefore, the total complaints by staff group box must be equal to or greater than the total number of new complaints received in 2024- 25 as in Step 2 complaints received or you will be unable to continue.
Once you have completed this page select the next button to continue.
Last edited: 10 June 2025 10:16 am