Part of Primary care written complaints KO41b guidance notes – dental collection
Complaints unresolved
4. Complaints unresolved
The number of unresolved complaints carried forward to the next reporting period is calculated from the information you have entered on the previous page(s) (Step 2 Complaints received and Step 3 Complaints resolved). Check that this matches your total number of complaints unresolved and carried forward.
When you have checked the total of complaints carried forward shown on this page select the next button to continue.
If you received new complaints in 2024-25, you will next be asked to enter detailed information on these complaints, including age of the patient, status of the complainant, and the subject(s) and professional area(s) of the complaint.
If you have received no new complaints in 2024-25 selecting the next button will take you to Step 10: No new complaints received.
Last edited: 10 June 2025 9:57 am