Get help using the service

Guidance for practices and website providers to understand the service and make digital registrations easier for staff and patients.

Auto registration pilot for Optum (formerly EMIS) practices

Information about the auto registration pilot for Optum practices.

GP IT auto registration functionality

Find out how auto registration works for practices in England.

Contact us

GP practice staff can contact our support team to get help using the Register with a GP surgery service. 9am to 5pm, five days a week.

Managing the service using NHS Profile Manager

Learn how to use NHS Profile Manager to manage the service.

Catchment area questions

How the service determines if a patient lives inside the catchment area.

Understanding the patient registration email

Explaining the email GPs receive after a patient submits an online registration form.

Verifying patient identity

How patients can use NHS login to verify their identity.

Rejecting a registration

The reasons you can refuse to register a patient.

Contacting patients for more information

What to do if you need to ask a patient additional questions or they are unable to provide a permanent address.

Telling patients their registration is successful

Register with a GP surgery can automatically send a message to patients who are transferring from another practice to confirm when your practice accepts their registration.

Questions patients are asked in the online form

The questions patients are asked during registration.

Adding extra questions

How to add additional configurable questions to the service.

Automated registrations

Overview of Robotic Process Automation (RPA).

Improving the visibility of the service on your website

Make the link to the Register with a GP surgery service easier for patients to find on your website.

Tell your patients about online GP registration

Use resources like QR codes and posters to let patients know they can register online at your surgery.

Using the paper registration form

Replace the GMS1 with a new paper form that replicates the digital journey

Set up a practice action plan

Follow this step-by-step guide to get started and set up with the Register with a GP surgery service.

Pausing the service

How to temporarily pause the service.

Information for Regions and Integrated care boards (ICBs)

Information for regions and ICBs.

Last edited: 5 August 2025 5:00 pm